Store Policies

Our A1 Personalised Terms and Conditions and Privacy Statement

Prices & Delivery

All prices, colours and offers are subject to availability and may change without notice.

Postage and Packing is charged at various bands please Click Here for pricing. If any changes to charges regarding your delivery you will be advised via email or telephone.

All orders are shipped by courier service. Where possible, we will notify you when dispatch of goods has commenced and provide an expected delivery date. Delivery is normally within 5 - 10 working days subject to Stock Availability. Please quote delivery date requested by if urgent in the comments box when you reach the checkout stage of your order. For out of stock items, delivery dates are given as best estimates.

International delivery can only be confirmed over the telephone and will be charged at the current rate at the time of ordering. Shipping prices displayed on our website are a guideline only. These prices are subject to change without prior notice. On placement of your order and subsequent telephone call, one of our representatives will advise of exact cost of shipping and forward an email to you.


We do not charge credit cards until the goods are available for dispatch except for personalised goods which will be taken on processing your order. Goods paid for by cheque are dispatched as soon as stock is available,Cheques are payable to A1 Trophies, please allow up to seven working days for cheque clearance. Goods ordered will be charged at the price on the day of order indicated on the web site and by the online ordering system.

UK orders may be made by cheque or credit / debit card. We accept Visa, MasterCard, Solo, Electron. Maestro, Switch & JCB as well as Corporate cards, Card transactions are made through a secure server using a minimum of SSL/128-bit encryption.

Overseas orders and overseas internet orders can only be confirmed if the delivery address is within the UK, or by special arrangements and will only be classed as a sale once confirmation has been given over the telephone by a member of A1 Personalised, payment will be made in UK sterling for all orders.

Special Offers

All special offers are subject to availability. Please enquire at time of ordering.

Liability, Warranty, Returns & Breakages

All product descriptions and photographs are for illustration purposes and are designed to give an accurate representation of the product, but products may occasionally vary from this representation and we reserve the right to amend, improve or withdraw products / specifications at any time and without notice.

Breakages must be reported on receipt of goods, replacements will be arranged, Returns must be sent back to A1 Personalised if requested and a full refund will only be given on receipt of returned goods.

All customised/personalised items can only be returned for a refund if deemed to be faulty as once personalised can not be reused.

If you require special instructions for engraving etc, please make sure the field special instruction box in the checkout section is completed or you can email us directly with your order number and special instructions.


A cookie is a small text file composed of alphanumeric characters, created on your computer when you use your browser to access a website that uses cookies. Cookies are used to help your browser navigate our website, make purchases and to login to your account. No personal information is stored in cookies created by this website.

We also use Google Analytics to help analyse activity on our website. This tool places ‘cookies’ on your computer to collect standard internet log information and visitor activity in an anonymous form. The information generated by the cookie about your use of our website is sent to Google. This information is used to evaluate visitors’ use of our website and to compile statistical reports on website activity.

To find out more about cookies, and how to control and delete them, please visit To opt out of being tracked by Google Analytics across all websites visit

Please note that if cookies are blocked, you may not be able to use all this website's services.

Privacy Statement

A1 Personalised Gifts are committed to protecting you. We will only use information collected from you to process orders and for us to help you with special offers from A1 Personalised only, No information supplied will be used or shared with any third parties. We conform to the requirements of the Data Protection Act, 1998.

We do not send random marketing emails to personal email addresses (Spam).

The information that we will request from you is your name, address, email address, payment card details, your order details, with this information we can process orders from you, find out where people are finding us and tell you about special prices we have on offer. You can opt out from the companies news letters when you fill in your details in the checkout section.

Secure server software is used when you place orders through our web shop online, and when you access your account through the main web site, this Is known as a SSL server which will encrypt information you input before it is sent to us, all your information is protected against unauthorized access and used through a secure server using a minimum of SSL/128-bit encryption for our card payments.

We will advise on the website of any changes made to this Privacy Policy.

© 2016 A1 part of A1

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